News and events

Branch Update – Coronavirus (COVID-19)

UPDATED 29th April 2020

Due to further public health guidelines and following a statement from the National RSPCA, we have taken the difficult decision to temporarily close our shop network and will not be able to accept any animals into our care unless through the Inspectorate.

Following advice from DEFRA, as of the 29th April we began to undertake adoptions again however this follows a different process than our usual procedure due to restrictions around COVID – 19. You can find out more about how it works here.

You will still be able to contact us on the phone (0303 040 1565) or via email ( during our normal opening hours (Monday to Friday, 10​:00am to 4​:00pm) – however we will not be able to accept any additional animals into our care. This is ​due to limited resources​, meaning that we need to reserv​e supplies for animals already in our care or ​those brought into us via the RSPCA Inspectorate. If you ​kindly have donations for the animals in our care, please feel free to leave them outside our Longwater offices and we will collect them during opening hours.

This has not been an easy decision to make, especially as we rely heavily on our shops to generate the funds needed to support our vital animal welfare work. However, the safety of our ​staff, volunteers and the wider public is paramount, and we are hopeful that these closures will be short term.

Sadly, we expect to lose many of our vital donations as a result of these shop closures in addition to having already cancelled our vital fundraising events. As a charity, we have always relied on the generosity of kind supporters to enable us to do the work that we do and now, more than ever, we need your help and we can’t do what we do without your support. So, if you are doing more online shopping than usual, you can sign up to EasyFundraising or Amazon Smile and help us raise money for animals without any additional cost to yourself.  Likewise, if you are saving a little extra petrol money at the moment too, please know that your spare change could mean a world of difference to an animal in need.

We understand this may be a difficult time for some of our supporters​, so please be assured that we will still be available for signposting and to offer advice where we are able. We will also continue to run our subsidised neutering voucher programme and offer veterinary financial aid on a case by case basis​, however this is subject to our veterinary partners being available​, so may also change. As always, if you are concerned about an animal that is sick, injured or distressed please contact the National RSPCA on 0300 1234 999
AnnaBranch Update – Coronavirus (COVID-19)