A virtual home visit starts off by the new potential adopter seeing my happy smiling face; if the home visit is at 9:15am, I am usually accompanied by a large cup of coffee. I then begin to ask a few questions relating to the species of animal they are adopting. After that, it’s on to our new questionnaire relating to coronavirus; we’ve introduced this questionnaire to try and keep both the adopters and our staff as safe as possible. Once the questions have been asked, it’s on to the virtual tour of the property, including the outside of the property and the nearest road.
Once the home visit has been conducted, I then go into a bit more detail about the specific animal they are adopting: previous history, veterinary history, current diet etc., and then I explain the process going forward. The home visit also provides the adopter the chance to ask any questions they have too. I have done so many home visits that they run super smoothly (if I do say so myself!) and I even have a ‘script’ in my head of all the things I need to say and ask.